Download the print version of the Ritron Repair Process document here.
Our goal is to provide customers with the best repair service at the lowest cost. Therefore, we have instituted a Flat Rate Repair Program for the most common Ritron models that are currently in service. In a few situations, certain radio models are only repaired on a time and materials basis. Those exceptions are identified below. This program minimizes factory turnaround time and repair charges. This directly benefits Ritron customers by limiting downtime and decreasing the long-term cost of ownership.
We test and troubleshoot all incoming radios. If defective, we attempt to repair the unit to like-new operating condition. Utilizing state-of-the-art equipment, our factory-trained technicians perform all repairs and tests. We repair our products in the same facility where they were built.
If necessary, we will apply important model improvements and updates. Technology updates ensure you that your radio has all the latest features and improvements for maximum radio operating life and performance. Your repair technician may contact you to determine if those updates are applicable to your application.
When we diagnose a Ritron radio as having defective or marginal board-level component(s), we do not replace these components with used or refurbished part(s), we use only new replacement part(s). However, the board assembly may be refurbished by Ritron. In the event the required components are no longer available, we will contact you to discuss available options.
All repaired Ritron products are subject to quality control testing after the repair to ensure that the unit operates as expected. Our technicians have access to both legacy and current production testing facilities and will determine how best to ensure the performance of your repaired radio.
When your Ritron product leaves our Indiana factory, you can feel secure in knowing the repair itself is under warranty for three months.
Rest assured that the same confidence you have in our American-made Ritron products extends to our customer support and repair systems.
Our centrally located factory and repair center in Carmel, Indiana houses both manufacturing and repair facilities as well as engineering, testing, and all the other resources required to produce and maintain your Ritron radio. This expert resource, supported by in-house parts and materials, provides fast turnaround for our customers.
Request an RMA by calling 800-872-1872 or simply send radios with return contact information and an explanation of the problem to the following address:
Ritron, Inc.
c/o Repair Department
505 West Carmel Dr.
Carmel, IN 46032
Ph: 317-846-1201 Fax: 317-846-4978
Email: tech_support@ritron.com Web: www.ritron.com
See the Flat Rate Repair Fees table below for the list of products that may be repaired at a flat rate. Products returned must be repairable. Ritron reserves the right to refuse to repair returned products for any reason.
Flat Rate repairs DO NOT cover expedited, rural, or residential shipping premiums or shipments outside the continental US. Flat Rate fees also do not cover any printed circuit board replacement or accessories, including but not limited to holsters, belt clips, antennas, chargers, microphones, speaker microphones, headsets, earphones. All batteries will deteriorate over time with normal use. Therefore, batteries are not covered as part of the Flat Rate Repair option. In some product lines, batteries are offered at a discounted price if purchased in conjunction with a repair. See below.
Repeaters, RCCR, and Telemetry systems - including RTU and telephone interconnects, or other interface boards are not part of the Flat Rate repair program. They may be repaired and tested at the rate of $86 per hour (1-hour minimum), plus parts, shipping, and handling if applicable. Contact your account manager for warranty and repair information.
Conditions that may cause us to deem a unit non-repairable usually include, but are not limited to age, excessive corrosion, water intrusion, incorrect power supply installation, part obsolescence, environmental and serious physical damage.
Our goal for completing repairs and testing is within 10 business days of receipt and estimate approval. For an additional fee, we will attempt to ship a repair within 2 business days of receipt. The expedite fees shown here are in addition to the normal repair charge, handling fee, and ship method requested. $40 each for Portable, Mobile, DTX, or DR Modules and $80 each for all other products.
When requesting an RMA or sending an item in for a repair or estimate, YOU MUST PROVIDE the following: a description of the problem, model number, serial number, a telephone number, email address, and a contact name for the approval of charges or application questions. Shipping and handling fees are added to the customer invoice if applicable. Missing information may delay the repair of your order.
Units deemed non-repairable or if an estimate is declined, the customer will incur a $25 fee for each unit plus shipping and handling charges. The $25 charge will only be waived in the event the customer has purchased a replacement product in lieu of the repair.
$25 for the first radio and $10 to clone each additional radio plus shipping and handling. Products not listed in the flat rate repair table will be billed for frequency changes on a time and materials basis.
Other Configuration Changes - Optional voice message programming/recording offered for an additional fee.
The estimating process for those repairs which are not covered by our Flat Rate program is quite detailed. Therefore, there is a minimum 1-hour labor charge of $86.00 per unit, plus shipping and handling if applicable, for all refused estimates, no problem found with a unit, and/or a unit are deemed as non-repairable. Time and materials items include, but are not limited to repeaters, telemetry systems, RTU, telephone interconnects, interface boards and RCCR products.
All repairs, plus shipping and handling fees if applicable, are to be pre-paid before return shipment. We accept Visa, MasterCard, certified check or money order.
(includes return UPS Ground shipping within the continental United States only)
| Product Family | Flat Rate Repair Fee per Unit |
| Ritron Base Station (JBS, PBS) | $140 |
| Ritron GateGuard Systems | $160 |
| Ritron Callbox (RQX-, RQX-XT, Non-GateGuard) | $150 |
| Ritron DoorCom (R-146/7, R-446/7 RDC) | $150 |
| Ritron Loudmouth (LM, LPA, RIB) | $150 |
| Ritron PT/SLX/JV/JU/NT Series | $140 |
| Ritron PT/SLX/JV/JU/NT Series with a discounted replacement battery | $210 |
| Ritron JMX Series | $140 |
| Ritron JMX Series with discounted replacement battery | $185 |
| Ritron Quick Assist/Talk (RQA, RQT) | $140 |
| Telemetry (DTX, DTXM) Tier 1: 2 - 4 yrs. old | $140 |
| Telemetry (DTX, DTXM) Tier 2: 5 yrs. & older | $201 |
NOTE: Rechargeable batteries that are over two years old are past their normal service life and likely do not provide full power for the transceiver. Therefore, they are replaced and billed separately to ensure product performance.
Prices, specifications, and terms are subject to change without notice.
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